Recovering / resetting an unlinked nooku Mini – nooku

Please follow the steps in this article in order to recover your nooku Mini.
Note: our nooku Guide should never need to be reset - it automatically updates its connection and data link when placed on any nooku Mini. To find out more about your nooku Guide, follow the link here.

When to use the recovery function of your Nooku mini

There are a few occasions when you might need/want to perform a factory reset of your nooku mini:

You have tried to set up your device and it shows a Wi-Fi connection, but it is not appearing in your app.
Your device has been deleted from the app while the device was powered off or had no Wi-Fi connection.
You no longer have access to the device’s original Wi-Fi network, i.e. you have moved home or updated your Wi-Fi network/password.

When to NOT recover your Nooku mini

If your device is still connected to the app and operating normally.
To remove an active device from your home, please do this through the app. This is simply done by selecting the device you want to remove, opening the settings menu at the top right-hand corner of the app and selecting delete device.

How to recover your Nooku mini

Recovering your nooku mini requires a factory reset of the device - this is straightforward and shouldn't take more than a couple of minutes.

For this task you will need a stiff, thin object such as an unfolded paper clip, or SIM-eject tool that typically comes with most smartphones. We would not recommend using something sharp (e.g. a sewing needle) due to risk of injury or damage to the device.

Make sure that your nooku Mini is plugged in and receiving power.
Turn your nooku Mini over and locate the small pin hole found on the rubber base towards the rear of the device above the product label.
Insert the paper clip, or other object until it hits a hard stop and apply pressure - you should be able to feel it pushing down on a small button. You may see the display change at this point - this is normal.Hold this position for around 8 seconds until the display goes black, the internal LEDs illuminate with a blue colour, and the display returns to the nooku logo.
You should now be able to see the Bluetooth connection screen reappear on the device. This means you can try to reconnect the device or add to a different room.

Please note: If you have followed the steps to recover your device but have not deleted it from the app you will not be able to set it up again until doing so.